Inclusively: Building Inclusion into BT

A conversation with Kevin Lee, BT Consumer, Chris Lewis, Lewis Insight, and Monica Paolini, Senza Fili

March 27, 2023, 7 am PT | 10 am ET | 3 pm GMT | 4 pm CET

Identifying the overall vision and strategy across modern telecoms consumer offerings means embracing a wide range of digital products, often including multiple brands and multiple channels of interaction with all customers. Thinking Inclusively about this set of products and services changes the philosophy as well as culture and strategy in the workplace.

Kevin Lee, Chief Digital Officer at BT Consumer, joins us on Inclusively to discuss his overall approach to building this more inclusive future. Kevin drives the innovation and creation of products that aim to better support accessibility and are readily available to everyone – no matter their neurodiversity or disability. 

Recognizing the challenges still to overcome, Kevin’s team looks at universal design principles and digital accessibility standards, creative digital solutions, better internal and external collaboration and amplification of existing solutions to make accessibility the definition of done.

Register for this Inclusively event to be part of the discussion. If you have questions or comments, send them to us ahead of time at


Kevin Lee

Chief Digital Officer,
BT Consumer

Chris Lewis

Founding Director,
Lewis Insight

Monica Paolini

Senza Fili


Kendra Chamberlain - Analyst - Senza Fili
Kendra Chamberlain

Senza Fili

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